FAQS

STATUS OF MY ORDER?

  • Awaiting Fulfillment — Checkout process and payment has been confirmed.
  • Awaiting Shipment — Order has been pulled and packaged and is awaiting collection from a shipping provider.
  • Awaiting Pickup — Order has been packaged and is awaiting customer pickup from a store location.
  • Partially Shipped — Only some items in the order have been shipped, due to some products being pre-order only or other delayed arrival.
  • Shipped — Order has been shipped and and handed over to our courier service. Tracking Information availble on email notification.

 

HOW MUCH IS DELIVERY?

Standard Rate:

  • Under 30kg is €7.95
  • Over 30kg is €20.00
  • Pallet Rate is €47.00

Free Delivery - Ireland

  • We are currently offering free delivery for all sales total over €50 in Ireland. (Subject to change at anytime) 

 

HOW DO I USE A COUPON CODE?

 To use an available Coupon Code it can be usedin eith of the following:

Product page:

couon-code.png

 Checkout Page:

checkcoupon.png

 

CAN I CHANGE MY ORDER?

 If the item is not dispatched:

 Yes, you can chenge your order. If the item has not been dispatch simply let us know by emailing web@mcquillantools.ie with details and we would be happy to assit.

 If the item is has been dispatched/recieved:

 If you have recvieved your order and would like to change the item, simply notifiy us by email or our conatct page.

 

DO YOU ACCEPT GIFT CARDS?

Currenly we ONLY accept our Online Gift Certificate on our website.

  • What if I have a Online Gift Certificate and want to use it instore? 

               - You can use the value of the Gift Certificate on the website to purchase and Instore Gift Card. 

 

HOW DO I RETURN AN ORDER?

 If you require to return an item You would have to return the item as stated in our terms. 

  - https://www.mcquillantools.ie/terms-conditions#answer8 

 

CAN I CANCEL AN ORDER?

 Yes, you are within your right to cancel your order, if it has not been dispatched. Simply contact us by email or contact form to request a cancellation.

 

WHAT IF THE ITEM IS OUT OF STOCK?

 If an item is currently out of stock we will inform you. The item should be on the way into us. If we can not provide the item we will offer an alternative item.

 

WHO DO I CONTACT IF I HAVE A QUESTION ABOUT MY ORDER?

The best, and quickest way to contact us is by email. Our email address is web@mcquillantools.ie. You can also call us on the following numbers:

Republic of Ireland: 018733944

International: +353 18733944

If you are not happy with your online purchase from mcquillantools.ie, you can email us at web@mcquillantools.ie. You can also send your complaint to an online dispute resolution process operated by the European Commission by visiting http://ec.europa.eu/consumers/odr/.

 

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